Refund policy
Returns Policy
Please choose carefully. We do not offer refunds, exchanges, or store credits if you change your mind, buy the wrong size, or no longer want the item.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, is not what you ordered, or an incorrect item was sent due to our error, we will work with you to resolve the issue with a replacement or refund. Please note that for major failures, you have the right under Australian Consumer Law to choose between a refund or replacement.
How to make a claim:
- Email us at support@wabi-sabi-ikigai.com within 14 days of delivery.
- Include your Order Number.
- Attach a photo of the issue.
Once your claim is approved, please allow 5–10 business days for your replacement or refund to be processed. Return shipping costs for faulty or incorrect items will be covered by us.
Cancellations
Once an order is placed, it cannot be cancelled or changed, as orders go into production immediately. Please review your cart carefully before checking out.